The concept of online privacy includes the right to decide what personal information you choose to submit and how that information will be used. To protect user privacy, we strive to make users aware of the kinds of information we collect from them, explaining why we collect that information, how we use it, and whether it will be shared with others.
“Personal Data” is information that can be used to identify you directly or indirectly and includes such things as your full name, email address, phone number, location, and cookie and network identifiers.
We need to process certain of your Personal Data in order to fulfil our contractual obligations to you and to provide you with our Services.
Even where your consent would otherwise be required, we may process your Personal Data in accordance with our legitimate interests under applicable law.
Collection of Personal Data
Information collected automatically
Information collected via online form
Personal Data collected includes name, company name, phone number, email address, and city submitted by a user in the “contact us” form. This Personal Data is not distributed to parties outside of HighPeak unless a trusted third party is providing services for us. Such identifying information is used only for responding to users’ comments or questions and is not made available for other purposes.
Information collected by direct request
We collect Personal Data from you when you request information or place an order with us for products or services or when you use our facilities to perform functions under a contract with us. This Personal Data may include name, address, phone number, email address, company name, location data, and payment information.
Disclosure of Personal Data
Thus, we may disclose your Personal Data to the following, including:
- Vendors who are our business partners, marketing partners, and service providers who support us to provide our Services.
- Advertising and Marketing providers for advertising and marketing HighPeak and our Services.
- Legal Compliance. If permitted or required by law, we will disclose Personal Data to law enforcement, government or regulatory bodies, or other authorized authorities so as to comply with laws, regulations, court orders, or other legal obligations, to assist in investigations, protect and defend our rights, to enforce our terms and conditions, or for crime prevention.
- Business Sale, Acquisition, or Reorganization. We may disclose Personal Data in connection with a contemplated or an actual reorganization of our business, related to the financing, sale, acquisition, or other transaction involving the disposal of all or part of our business or assets, including for the due diligence needed to decide whether to proceed with a transaction.
Legal Basis for Processing Data
We process your Personal Data for a variety of different purposes described below. Under the GDPR we must have a valid lawful legal basis for doing so. A legal basis can among other things, include consent, performance of a contract, or the legitimate interests of our business.
We may process your Personal Data in order to perform our contractual obligations to you such as us providing services or fulfilling purchases you have made, contacting you regarding issues with your use of the Services, providing the Services, or when your Personal Data needs to be provided to our service providers so we can fulfill the terms of our contract with you for the Services.
Court Orders or Governmental Requirements
We may process your Personal Data to comply with laws, regulators, court orders, or other legal obligations, or for pursuing legal process.
We may process your Personal Data to operate our business and provide the Services for HighPeak’s “legitimate interests” under the law, except where such interests are overridden by your fundamental rights which require protection of personal data. Legitimate interests may include a need:
- To communicate with you regarding the Services, including to provide you notices regarding changes to our terms and to address and respond to your requests, inquiries, and complaints.
- To send you surveys in connection with our Services.
- To assist in the investigation of suspected illegal or wrongful activity, and to protect and defend our rights and property or the rights or safety of third parties.
- To develop, provide, and improve our Services.
We may ask for your consent to contact you by telephone, post and/or email about products, promotions, industry developments, or services which we think may be of interest to you, and for other marketing purposes.
We may ask for your consent to use your Personal Data for research purposes.
A “cookie” is a small text file that a web server stores in the browser software. When the browser makes a connection to the server (for example, when requesting a web page from the same domain that created the cookie), the browser sends the info to the server. Some cookies recall Personal Data previously indicated by a web user. Cookies can remember, for example, login information, preferences, and shopping cart contents.
Other cookies, using non-Personal Data, often placed by our partners or other third parties, are used for analytics, marketing, or advertising. Cookies may record information such as Internet domain and host names; Internet protocol (IP) addresses; browser software, operating system types; clickstream patterns; and dates and times that our site is accessed. We use analytics technologies to improve our site and Services.
Cookies can be controlled within the web browser you are using. To disable cookies, you must adjust your web browser’s settings. For information on how to disable cookies, refer to your browser’s documentation.
EU Residents May Withdraw Consent
If you are an EU resident, you may at any time withdraw the consent you previously provided for the processing of your Personal Data by contacting us at email@example.com, and we must comply so long as we are not required by applicable law or professional standards to retain such information.
Anytime you want to stop receiving marketing messages, you can click the “unsubscribe” link included in our email marketing messages. This will remove you from future email marketing mailings.
Your Personal Data will be retained to comply with any legal obligations, to resolve disputes, and to enforce our agreements, and we will keep it for as long as you maintain an account or as it is otherwise necessary to provide you the Services.
Transfer and storage of Personal Data
HighPeak’s systems, and our associated Services and systems, may be stored on servers in the United States. U.S. data protection and privacy laws do not offer the same level of protection as laws for those who are EU residents. When you use our Services and when you submit your Personal Data, you agree to the transfer, storage, and or processing of your Personal Data in the United States.
Access to, Modification, and Deletion of Personal Data
You have the right in certain circumstances to request confirmation from us as to whether or not we are processing your Personal Data, and where we are processing your Personal Data. You also have the right to request access to, modification of, or deletion of your Personal Data. Further, you have the right in certain circumstances to review the Personal Data concerning you that you provided to us and have the right in certain circumstances to transmit such data to another controller.
To exercise your rights with respect to your Personal Data, please contact us at firstname.lastname@example.org. As permitted by law, certain data elements may not be subject to access, modification, and/or deletion. Please note, however, we may be unable to provide you certain Services that require the use of Personal Data if you request deletion of Personal Data. Furthermore, we may charge for this service and will respond to reasonable requests as soon as practicable and as required by law.
Third-Party and Geolocation Policy
HighPeak does not transfer personal information provided by covered individuals to third parties without security due diligence being conducted by HighPeak to ensure the transferees meet the HighPeak-approved level of security. As a company operating strictly within the United States and remotely in the EU, HighPeak will only use Delivery Centers located inside the continental United States or EU.
Website Security Measures and Other Websites
Although our network is protected by security safeguards consistent with our business and sector of the industry, we cannot guarantee or fully prevent any security risk related to accidental data loss, destruction, or damage to Personal Data.